Order Processing and Despatch: All orders placed with BcForged Wheels UK are actioned in conjunction with our 3rd party supplier. The dispatch and packaging processes ensure all orders are Maufactured, checked, securely packed, and shipped by a secure and insured delivery service. Some items will take longer than others for shipping (21 days or more), so if you need an item by a particular date please contact us directly before ordering. Orders manufactured and processed are aimed to be completed and ready for shipping with in 21 days. Orders placed cannot be actioned until payment for the goods has been received and cleared. This can sometimes take up to 4 days. In some cases special delivery terms and offers will be shown next to your chosen product/s which we will adhere to. We will contact you by phone or email prior to processing the transaction to let you know should there be any circumstances that delay your order.
Postage and Packaging Cost: The cost to deliver a set of wheels to your selected area is dependant to you geographical location. For EU countries, the delivery cost is included in the price you have been quoted. For all other countries, any additional duties or taxes will need to be settled by the buyer. We use an international courier for all of our deliveries and your delivery is insured should any damages or loses occur. All goods are thoroughly checked prior to shipping, securely wrapped and packaged and security sealed to ensure safe transit. Packaging is so important when ordering such a product so we take it very seriously to the highest level to ensure your goods reach you in the condition they were in when they left.
What if the delivery is attempted and you are out? All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make collection from the local holding depot for which they will provide address details. Alternatively, if you work weekdays we can arrange the delivery to go direct to your work address provided we have the full business name and address, and a contact telephone number. Additionally we will also require proof of ID.
Invoicing: Orders are despatched from BcForged Wheels UK over the time frame stated above. Your invoice is sent separately by post or via email for your records. If you have any invoicing queries or require an invoice copy of your order, please do not hesitate to contact us for a free of charge invoice copy from our accounts department.
Delivery Insurance: BcForged Wheels UK does all we can to ensure your order reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products. Therefore postage charges include insurance. If a parcel arrives and the box/packaging appears damaged, please sign for the goods and clearly print “DAMAGED” next to your signature and where possible, take a picture of the damaged packaging. Then upon opening the parcel, if you find that any product within the box/packaging is damaged please contact us by Email or Phone within 24hrs so that we can assess the situation. Please put all items back into the original box/packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement free of charge. We reserve the right to offer a direct replacement. If the item shows signs of being fitted or has in anyway been tampered with, it is excluded from this exchange policy.